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QASource Blog 7 Essential Tips for Functional Testing of Collaboration Applications

7 Essential Tips for Functional Testing of Collaboration Applications

Teamwork is the name of the game with cloud-based collaboration applications. These products help unite distributed teams, streamline file sharing, maximize cloud storage, and much more. Collaboration products are designed with a large, diverse user base in mind. To ensure that a versatile, high-quality product is released, specific QA services suited for cloud collaboration companies should be considered.

Give your QA team an added advantage by reinforcing these seven collaboration application testing tips:

  1. Provide the right test infrastructure.
    Your users will be using your product in a variety of environments. At any given moment, a user may be uploading data via your web application, synching via mobile application, or downloading via desktop application. Ensure that your testing team can test these configurations thoroughly. You should also anticipate and test for other variables, such as feature functionality across browsers, supported languages, and platform support for third-party integrations. Want to better utilize your QA teams? Learn how to see more value from your QA team.
  2. Learn the product inside out.
    Complete knowledge of the product yields high-quality testing that replicates user scenarios. This is especially true in the collaborative domain, where features of the application will be accessed by many thousands of users, all working from different environments. Detailed product knowledge allows testers to anticipate latent defects related to complex third-party integrations, API integrations, single sign-on integrations, and more.
  3. Test across various browsers.
    A number of browsers will be used to access your application, and compatibility testing should be performed to ensure a smooth, intuitive user experience regardless of OS/browser configuration. Compatibility testing is just one of the many QA services we offer at QASource.
  4. Focus on volume (soak) testing to maintain data integrity.
    Typically, heavy data is uploaded and transferred via the cloud. In some cases, a defect in the application can prevent a part of the data from uploading. Perform soak testing to capture these defects before moving your application to production.
  5. Maintain the security of yours users and their data.
    Though security is integral in all applications, it is especially relevant in cloud collaboration products. Neglecting to test user access levels can have many negative consequences. For example in file sharing, the read-only/write-only classification may break when the document is shared amongst many collaborators, resulting in a high-risk security leak. This step will also verify the security of user data during sharing, and that other collaborators outside of a shared folder do not receive notification messages.
  6. Verify that permissions and restrictions are accurate.
    Your product will have countless users, each with different permission and restriction settings, collaborating in many different areas. Test possible user scenarios, such as access with read-only/write-only privileges or with previewing/download/editing disabled.
  7. Check that reports are generated effectively.
    Your test team should verify that these reports contain all of the appropriate information and are consistent. Accurate reports are helpful in tracking the workflows of employees, as well as ensuring that the right notifications are generated following upload, download, preview, or editing of the document.
  8. Become your user.
    This is often not as easy as it sounds and is forgotten during methodical releases. An effective way to catch defects is to test the application as if you were an actual user of the product. For example in file sharing, your testing team might try to open a document that is currently open by another user. In this case, the document should remain locked. This is something common that might not be added as a test case initially, but needs to be thought out in order to find common bugs.

Knowing the common areas for breakage and failure within cloud collaboration applications can make your testing process faster and more efficient. To learn more about collaboration testing services, visit QASource.

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