How To Test Customer Support Software? (Infographic)

Audit testing is an important part of the software quality assurance process. When conducting an audit, businesses examine the procedures followed, the testing methods employed, the tools that were used, and the user experiences. This helps them see how they stack up against the performance expectations of the target audience and how the software can meet the target audience’s needs and demands.

To succeed in today’s world, a business must provide top-notch and consistent customer support. After all, a brand that invests in its consumers experiences high levels of customer retention, positive reviews and a spike in referrals.

Just like any industry, software end users demand high customer support. So, the question is: does your team deliver excellent service to your customers - or do your processes hold you back?