QASource Blog

Have you ever wondered what your customers really think about your services? Have you questioned the value you're providing or the quality of your services? If you have, you’re not alone, and coming to a real answer for these questions or concerns can be difficult without asking some tough questions to your customers.

At QASource we tackle these questions head on through an annual Net Promoter Score (NPS) survey, where we ask all of our customers to answer five relatively simple questions that have a transformative impact on how we approach customer success strategies and tactics. The questions in our annual survey include:

Over the past few years, a growing number of healthcare providers have started using websites and mobile applications to collaborate efficiently with partners and patient support services and communicate more effectively with patients in a timely manner. APIs allow healthcare companies to do all this.

Every business wants to expand the reach of their software application to as many users as possible. Yet, so many applications never reach their potential, simply because the design or implementation of the application didn’t keep every type of end-user in mind.

Effective, reliable and consistent customer support is the secret to success in today's business world. That’s why customer support software is designed to enable the support team to provide excellent post-sales services. But if your customer support software isn’t tested thoroughly, it may create a bad brand reputation.

Software development is the process of creating computer applications using one or more programming languages. It is designed to provide end-users with functionality that can address specific personal or business objectives.

With the continuously growing demand for software developers, the diversity in the type of software development services these professionals do is simply widespread.

The aesthetics and design of a software product are two very important aspects. How well a program looks often translates to how well it works.

There are many applications today that, once launched, fail due to being unstable, not user-friendly, and generally difficult to use overall. Usability testing identifies these issues early on in the software development cycle and can help a product from being a failure.

API integration testing is the future. The digital world is really just an expanse of application interactions and communication. If your product cannot participate correctly and efficiently in the worldwide give and take of automated endpoint dialogue, it will break. Let’s do a deep dive to understand the basics of API integration.

The user interface, or UI for short, is the aspect of an app or website that users interact with naturally. Since the UI is the part that is most commonly used, it leaves a lasting impression on users that can either be positive or negative.

In quality assurance, automation testing is one of the quickest and the most effective methods for checking the efficacy of software or an application. However, like most processes, be it a company’s business model, or the software development practices, automation testing has its own set of limitations.

Codeless automation testing allows teams to comprehensively test software applications without the associated costs and set up time that traditional automation testing involves. In our most recent infographic we illustrate what codeless test automation is, go over the benefits it can provide teams, and present the best codeless test automation tools on the market.