Have you ever wondered what your customers really think about your services? Have you questioned the value you're providing or the quality of your services? If you have, you’re not alone, and coming to a real answer for these questions or concerns can be difficult without asking some tough questions to your customers.
At QASource we tackle these questions head on through an annual Net Promoter Score (NPS) survey, where we ask all of our customers to answer five relatively simple questions that have a transformative impact on how we approach customer success strategies and tactics. The questions in our annual survey include: