When your financial institution releases a new banking application, you want everything to go right. You want the customer user experience super simple and as seamless as a habit. You want to see an increase in customer use of your application. And, you want to see more likes on social media, more five-star online reviews, more positive press about your brand across every media platform. Most importantly, you want to maintain the trust of your customer - by continuing to protect their PII from cyberattacks and data leaks while providing a product that is consistently reliant. So, why would you chance launching without a thorough and reliable QA testing process?
November 13, 2019Gone are the days of having to get in the car, drive to your local bank branch, and wait in line for an open teller before getting down to business. Much to the delight of millennials and Gen Z, today you can handle basically every finance-related task online-either through your bank’s online portal, or with their mobile app.