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QASource Blog 3 Tips for Effective QA Reporting to the CEO

3 Tips for Effective QA Reporting to the CEO

A quality product is essential to the continued growth of a company, and the CEO and executive team take both quality and growth very seriously. Ensuring a quality product is the primary role of the engineering organization. The CEO depends on concise reporting from this team to inform the important decisions they will have to make regarding test resources and release schedules. The main goal of QA reporting is to educate the CEO’s business decisions and enable risk management on a broader scale.

Use these three tips to help improve how you document and report your QA testing services, and ultimately, how you engage with the CEOs or executive staff you report to:

  1. Deliver brief, high-level reports that focus on actionable items.
    A long list of data that does not provide clear solutions or an opportunity for action is useless to a CEO. If the CEO does not come from a technical background, they may have little use for in-depth bug reports, test case documentation, and other dense, statistic-based reporting. The CEO appreciates a direct, business-based approach that answers key questions about risk and cost. How much will tech support cost? How much will customer support cost? Will our PR suffer if we ship now with recorded bugs, versus later with an improved product? Be realistic, but avoid being the gatekeeper. Your role is to assess and communicate risk, while the CEO determines how to manage it.
  2. Recognize and report your team’s productivity.
    Great QA is an asset, but it is also an expense. The CEO will want to know specifics about your team. In what ways are they being productive? Are they able to complete testing with the allotted resources, or with fewer resources? Have they completed testing within the defined timeline? A report that documents your team’s progress and accomplishments will help reinforce the value of the QA testing services you provide. For additional information on how to see extra value from your QA team, click here.
  3. Notify the CEO about high-priority issues as soon as possible.
    Issues that will directly affect revenue, customer data loss, user privacy, or the overall security and stability of the application should be reported immediately. Also make the CEO aware of performance issues, such as slow page loads or stress points, and what affect these will have from a business standpoint. Learn more about how we can assist you with performance testing services.

Effective QA reporting is essential to the quality of the product, and by extension, the reputation of the company. As you provide relevant information that prompts action, your CEO and executive team will see QA as a valuable expense that eliminates risk, makes the product better, and releases better product faster.

What other value should effective QA reporting provide? Leave a comment below and let us know your thoughts. For more on QA management, follow us on LinkedIn.

Written by QA Experts

QASource Blog, for executives and engineers, shares QA strategies, methodologies, and new ideas to inform and help effectively deliver quality products, websites, and applications.

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Our bloggers are the test management experts at QASource. They are executives, QA managers, team leads, and testing practitioners. Their combined experience exceeds 100 years and they know how to optimize QA efforts in a variety of industries, domains, tools, and technologies.

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