Without high-quality defect tracking tools, monitoring software bugs is impossible. No engineer can track each and every defect in his or her head, nor with a single spreadsheet. Bug tracking allows teams to focus on priority issues that directly affect the quality of the software, and communicate about them more effectively.
A quality product is essential to the continued growth of a company, and the CEO and executive team take both quality and growth very seriously. Ensuring a quality product is the primary role of the engineering organization. The CEO depends on concise reporting from this team to inform the important decisions they will have to make regarding test resources and release schedules. The main goal of QA reporting is to educate the CEO’s business decisions and enable risk management on a broader scale.