Effective, reliable and consistent customer support is the secret to success in today's business world. That’s why customer support software is designed to enable the support team to provide excellent post-sales services. But if your customer support software isn’t tested thoroughly, it may create a bad brand reputation.
Timothy Joseph
Recent Posts
July 20, 2021Software development is the process of creating computer applications using one or more programming languages. It is designed to provide end-users with functionality that can address specific personal or business objectives. With the continuously growing demand for software developers, the diversity in the type of software development services these professionals do is simply widespread.
July 14, 2021The aesthetics and design of a software product are two very important aspects. How well a program looks often translates to how well it works. There are many applications today that, once launched, fail due to being unstable, not user-friendly, and generally difficult to use overall. Usability testing identifies these issues early on in the software development cycle and can help a product from being a failure.
July 13, 2021API integration testing is the future. The digital world is really just an expanse of application interactions and communication. If your product cannot participate correctly and efficiently in the worldwide give and take of automated endpoint dialogue, it will break. Let’s do a deep dive to understand the basics of API integration.
July 6, 2021In quality assurance, automation testing is one of the quickest and the most effective methods for checking the efficacy of software or an application. However, like most processes, be it a company’s business model, or the software development practices, automation testing has its own set of limitations.
June 30, 2021Codeless automation testing allows teams to comprehensively test software applications without the associated costs and set up time that traditional automation testing involves. In our most recent infographic we illustrate what codeless test automation is, go over the benefits it can provide teams, and present the best codeless test automation tools on the market.
June 23, 2021The financial services sector is constantly evolving. Increasing investor scrutiny, changing market trends and constant technological developments have made it imperative for financial institutions to harness the latest technology to provide quality customer service.
June 22, 2021The use of artificial intelligence in test automation is one of the latest trends dominating the quality assurance industry. In fact, in Capgemini’s survey titled World Quality Report 2020-2021, 21% of IT leaders said that they are implementing AI in some form or another in their testing methodologies, while only 2% said that AI has no part in their future planning.
June 16, 2021MFA creates multiple layers of protection that make it harder for any unauthorized user to access an application. If one layer breaks, the attacker still has to break through more barriers to get access, which is not an easy task.