Our clients tell us they paid a lot of attention to company culture when they were comparing offshore QA companies. They were convinced, based on prior experience, that culture is the critical difference in companies that integrate successfully with the development team and consistently find critical bugs. No amount of tools, methodologies, nor bug reporting processes can overcome a weak company culture when outsourcing QA. Nor can these resources contribute as significantly as company culture to the motivation of the QA engineers doing the work.