A Better Way to Work: In-house vs. Outsourcing QA

QASource | March 14, 2018

A Better Way to Work: In-house vs. Outsourcing QAAsk just about any authority in the software testing space if you should outsource your QA testing, and you’ll get the same answer: “It depends.” It’s true - we’ve said essentially the same thing ourselves.

But the truth is, outsourced QA is almost always a better choice than investing in building out a team. Simply put, when all variables are considered, it’s just a better way to work.

So whether you’re a CTO at a budding startup, a Tech Ops manager coordinating the testing budget for the next fiscal year, or a developer who knows firsthand the importance of solid testing, we’ve got some sound reasoning in favor of outsourcing QA.

Let’s take a look at why it’s most likely the right approach for your organization.

Expertise at your fingertips

Finding the right test engineer with the right skill set is difficult, especially if you’re in a competitive area with a high cost of living (like Silicon Valley). The hunt for a good set of candidates can take months, and who’s doing your testing in the meantime? Hopefully not your developers!

Outsourcing QA to regions like India gets you a qualified team of testing experts, fast. Indian engineers approach QA as a career path, and they’re continuously trained and certified in the latest strategies and tools. They’re dedicated - both to the craft of QA testing and to the perfection of your product.

Lower cost

When you’re in startup mode, you’re scrappy. Money matters, and so does saving it. Investing in full-time employees or an in-house team is a huge decision, and it requires you to commit a lot of time and money attracting them to your company and retaining them once they’re hired. And, even after all that’s done, there’s no guarantee that they’ll be productive when you need them most: at release time.

Hiring outsource engineers as you need them helps you cut costs and divert resources to other areas. Plus, you don’t have to spend time, money ramping up your hiring process, and you’re not obligated to pay the expensive salary of a full-time employee.

The day might come when you’re turning a profit and all of this is easier to manage. But when you’re just starting out, you want to cut costs where you can, and outsourcing QA allows you to do just that.

Easy scalability

When you’re trying to innovate fast and rush your product releases to market, you may not be concerned with longer-term goals like building out an entire team. Having an elastic, scalable team that can easily ramp up for a release and ramp down during quieter, more stable times is a huge benefit. (click to tweet)

This scalability also comes in handy when you start to grow rapidly. Effectively managing your QA to Dev ratio is one of the best ways to ensure your product remains rock solid as your developers churn out newer, more innovative features.

Control and smooth communication

Engineering departments are always "on." Team members communicate in the early morning, late evenings, and at all hours in between. This constant communication is a driving force behind the innovation and quick progress that these companies make, but it’s also one of the reasons why so many company leaders are skeptical of outsourcing their QA testing. They ask, “How can they possibly stay in the loop when things move so fast around here?”

The answer is simple; not all QA providers can. The best way to address this concern is to carefully vet your potential partner. Ensure that they hold daily standup meetings, embrace video conferencing technology, utilize the latest live chat programs, and can accommodate your desired working schedule.

When you contract with the right partner, these concerns will evaporate. The quality they’ll deliver, along with the seamless communication, will make your offshore engineers feel like a true extension of your onsite team.

Learn about best practices for outsourcing software QA from VPs and directors in the free report below!


This publication is for informational purposes only, and nothing contained in it should be considered legal advice. We expressly disclaim any warranty or responsibility for damages arising out of this information and encourage you to consult with legal counsel regarding your specific needs. We do not undertake any duty to update previously posted materials.