The success of an organization is driven by many factors-such as how efficiently your organization is managing its quality of deliverables. In today's digital age, your focus should be on automating the internal processes wherever possible. For this, you may consider the two primary models of automating these internal processes: centralization and decentralization. These models structure the quality management. Let’s discuss the benefits and pitfalls of each approach.
Centralized Quality Management
In the centralized model, the development, execution, and quality engineers' related activities are handled by a central group. Quality engineering teams usually lead this group, managing organization-wide processes and quality initiatives. They are specialized in various technical and non-technical aspects of testing and automation. Centralized QA with strong leadership will help your quality engineers align with your company goals. There are some cases where centralized testing could be used for Agile operations, such as specialized Agile project teams conducting integration testing.
Another aspect of this approach is keeping a centralized QA team and forming strong cross-functional project teams. There will be certain members who are experts in particular areas of testing. These experts do not need to be dedicated to the entire life cycle of one project, but are able to participate in multiple projects.
Advantages of a Centralized Approach:
- A team of experts with diverse skill sets
- Cross-functional trained resources which can be utilized in another teams
- Cooperation and coordination among team leads
- Easier to setup processes and standards
- Elimination of duplicate activities
- Common look and feel to customer deliverables
- Frequent reviews and verification
- Operational, training and staffing cost-savings
Decentralized Quality Management
In a decentralized quality organization, the decision-making authority is dispersed across the organization and brings it closer to the project and the subject matter experts. These include a number of independent QE teams, which are organized into Scrum, self-managing and closely aligned to their managers. Since the teams are decentralized, their processes, goals, team structure, and leadership are restricted and it becomes challenging to share knowledge, resources, common practices, and leaders. As a result, the coordination between different teams with the same skills sets becomes difficult. In a decentralized approach, business leaders have complete control over teams' resources and activities.
Advantages of Decentralized Approach:
- Faster project completion
- Credibility, effectiveness and connections
- Total project control on the project
- No dependency on others for information
- Quick and improved decision-making
- Independent environment for employees to perform effectively
- Good exposure to managers
- Creation of a pool of subject matter experts
What Is The Best Way To Structure Quality In Your Organization?
The simple answer is there is not one single approach to structuring quality within your organization. Almost every organization has a hybrid model, containing elements of each quality structure. Both approaches work well depending on your organization’s needs, making it crucial to understand when you need to transition from one level to another. It is very important to recognize your current goals as well as challenges faced by your organization and align your strategy accordingly. If done properly, a hybrid approach to managing QE processes can deliver the benefits of both centralization and decentralization.
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